A working knowledge of this application is important for most employees operating in a business Environment. Microsoft Excel is one of the most used applications, across a wide variety of sectors. Having staff that are effective, proficient and efficient in their work will support the smooth running of your business and will support your staff to become more productive.

Course Overview
You’ve been asked to enter data in Excel, but you’ve never worked with Excel. Where do you begin? Or perhaps you have worked in Excel a few times, but you still wonder how to carry out some of the basic functions — creating, saving or printing a workbook, how to enter different kinds of data, how to edit data, creating a basic formula, or how to add, edit or delete a cell, columns or row. This is the place to learn the skills you need to work in Excel, quickly.

Prerequisites
Working knowledge of Microsoft Windows processes and minimum knowledge of computer usage is essential.

Course Content
By the end of this course delegates will know:

• The procedure for creating Excel workbooks
• Methods of editing contents within a cell or workbook
• Best practice in formatting processes
• How to create a basic formula
• How to print your spreadsheets
• The steps to create, open and save a workbook
• Use of the screen layout
• The procedure to create relative and absolute reference within a formula
• Methods to format and fill cells
• Freezing and hiding columns
• Applying conditional formatting
• Methods of editing page size and printing workbook

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Course Overview
You’ve been using simply and competently Excel for a while now and feel you would like to really start to get to grip with the major concepts in terms of managing data lists and understanding complex formulas for problem solving.
Here is your chance to learn how to sort and filter data lists whether they be parts, customer or any set of business data. You may also rise to the challenge of learning about IF statements and producing key KPI measures using charting techniques. Perhaps you have only used formulas on one sheet before now you will learn about multi worksheet and workbook linking. All in all, a great course to give you valuable business skills in this popular package.

Prerequisites
Working knowledge of Microsoft Windows processes and minimum knowledge of computer usage is essential. A good knowledge of Excel or attendance on the introductory course.

Course Objectives
By the end of this course delegates will know:

• How to create charts and format them
• How to sort lists and create custom sorted lists
• How to apply the Sub total command to a sorted list
• What auto, custom and advanced filtering are all about
• How to use the IF complex formula to resolve various business problems
• To lock cells and apply sheet protection
• To consolidate data across workbooks and worksheets by commands and formulas
• How to use sheet grouping

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Who is this course for?
This course is ideally suited to business leaders and line managers. This training provides practical guidance on how to support and manage employees with a neurodivergent condition, so they can thrive in the workplace. Including employer’s legal duties under the Equality Act 2010.

The Business Benefit:
• Provide attendees with practical skills and knowledge to support and manage employees with a neurodivergent condition, so they can thrive in the workplace.
• Understand your legal obligations to make reasonable adjustments for neurodivergent employees.
• Recognise how an organisation’s culture and working practices can be adapted to be neuro inclusive.

Course Content:
• The benefits of a neurodivergent workplace
• Neurodivergent strengths and skills
• Neurodivergent traits, behaviours and challenges
• How to support your employees with:
o Autism/Asperger’s
o ADHD/ADD
o Tourette’s syndrome
o Dyslexia
o Dysgraphia
o Dyspraxia
o Dyscalculia
• How to create a neuro-inclusive workplace
• Stages of disclosure, including undiagnosed and undisclosed neurodivergent conditions
• Your duties under the Equality Act 2010

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In today’s rapidly evolving digital landscape, understanding the fundamentals of Artificial Intelligence (AI) is crucial for businesses looking to stay competitive and innovate. Our “Using AI for Businesses” training provides a fundamental overview of AI concepts tailored specifically for non-technical professionals. This course equips participants with the knowledge and insights they need to harness the power of AI to drive business growth.

Who is this course for?
This course is designed to provide a fundamental understanding of the benefits of AI to businesses. It should be of particular interest to business executives and managers, marketing and sales professionals, HR and operations managers or anyone interested in understanding AI’s impact on business.

The Business Benefit
• Gain a competitive edge by staying informed about AI trends.
• Make informed decisions regarding AI integration in your organisation.
• Foster a culture of innovation and data-driven decision making.
• Network with like-minded professionals in the field.

Course Overview
This training course is designed to provide business professionals with the knowledge and skills needed to integrate Artificial Intelligence (AI) into their business practices effectively. Participants will gain insights into AI ethics, legislation, misconceptions, and cutting-edge AI tools such as Chat GPT, CoPilot for various Microsoft applications, Aspenify, Canva AI, and Heygen.ai.

Course Content
• Introduction to AI in Business
• AI Ethics
• AI Legislation
• Addressing AI Misconceptions
• Prompt Engineering and Chat GPT
• Microsoft CoPilot Applications
• Exploring Other AI Tools

Course Outcomes
By the end of the course, participants will:
• Have a strong understanding of AI ethics, legislation, and common misconceptions.
• Be skilled in prompt engineering techniques.
• Understand how to use Chat GPT and Microsoft CoPilot tools effectively.
• Be familiar with advanced AI tools like Aspenify, Canva AI, and Heygen.ai.
• Be able to identify opportunities to leverage AI within their business

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Often Team Leaders have been promoted without the opportunity to have formal training and development. This workshop is designed for Team Leaders or those who aspire to become team leaders and looks at the role, identifying key skills which will improve how you interact with your team, motivate them to achieve their goals and delegate work to ensure optimum productivity levels.

Who is this Course for?
This course is part of a short programme of courses intended for Team Leaders and who want to develop their skills.
Ideal for staff that have been promoted to a management role without any formal training. Perfect for new managers who want to know how to set standards and improve their team’s performance.

The Business Benefit
• Improved productivity
• Improved communication skills
• Practical tips and information that delegates can implement immediately.
• Supports staff development
• Increased confidence in delegation

Course Content:
This workshop will cover:
• The Role of the Team Leader – looking at the role in detail, where it sits in the hierarchy, recognising levels of authority, expectations of the team and the management. Looking at the skills that are needed:
• Communication – ensuring that you are clear and understood, acting as a conduit for information coming down from management and going back up from the team.
• Delegating work effectively –a key skill in team leading, recognising the skills of individuals or their development needs and helping people enhance their skills with real work experience.
• Representing the team – a significant part of the Team Leader’s role is to represent the Team at other levels of the organisation; key to this is loyalty and professionalism.
• Achieving the goals and targets set for the team – it is important that the Team Leader shares the responsibility for achieving the team’s goals and targets. Leading from the front but affecting the performance of everyone in the team.
• How to motivate good performance from individuals and from each of the team members recognising that we all have different motivational drivers and how to use that in effectively leading teams

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No quality management system can achieve its potential unless it is constantly monitored and audited. An audit is a review (or a check) of the Management System and its compulsory elements. It is a snapshot of the activities that a company undertakes that prove compliance to the standard at the time of the audit.

Course Content
• Brief overview on the management system to be audited
• What is the purpose of an audit?
• How should an audit be approached?
• Maximise the benefits of monitoring so that the procedures are regularly being controlled.
• Find and rectify negative trends and maximise positive trends

The post Internal Auditor Training appeared first on Herefordshire & Worcestershire Chamber of Commerce.

In today’s rapidly evolving digital landscape, understanding the fundamentals of Artificial Intelligence (AI) is crucial for businesses looking to stay competitive and innovate. Our “Using AI for Businesses” training provides a fundamental overview of AI concepts tailored specifically for non-technical professionals. This course equips participants with the knowledge and insights they need to harness the power of AI to drive business growth.

Who is this course for?
This course is designed to provide a fundamental understanding of the benefits of AI to businesses. It should be of particular interest to business executives and managers, marketing and sales professionals, HR and operations managers or anyone interested in understanding AI’s impact on business.

The Business Benefit
• Gain a competitive edge by staying informed about AI trends.
• Make informed decisions regarding AI integration in your organisation.
• Foster a culture of innovation and data-driven decision making.
• Network with like-minded professionals in the field.

Course Overview
This training course is designed to provide business professionals with the knowledge and skills needed to integrate Artificial Intelligence (AI) into their business practices effectively. Participants will gain insights into AI ethics, legislation, misconceptions, and cutting-edge AI tools such as Chat GPT, CoPilot for various Microsoft applications, Aspenify, Canva AI, and Heygen.ai.

Course Content
• Introduction to AI in Business
• AI Ethics
• AI Legislation
• Addressing AI Misconceptions
• Prompt Engineering and Chat GPT
• Microsoft CoPilot Applications
• Exploring Other AI Tools

Course Outcomes
By the end of the course, participants will:
• Have a strong understanding of AI ethics, legislation, and common misconceptions.
• Be skilled in prompt engineering techniques.
• Understand how to use Chat GPT and Microsoft CoPilot tools effectively.
• Be familiar with advanced AI tools like Aspenify, Canva AI, and Heygen.ai.
• Be able to identify opportunities to leverage AI within their business

The post Using AI for Businesses – Hereford Funded by UKSPF appeared first on Herefordshire & Worcestershire Chamber of Commerce.

A key part of the Team Leaders responsibility is to manage the day to day behaviour of the team members.

This responsibility is important as it sets standards which the rest of the team will follow. The team also look to the leader to deal with problems, manage difficult situations and fallouts between team members. Dealing with these efficiently will affect the levels of trust which develops between the Team Leader and the rest of the team.

Course format and duration
This one day workshop is part of the “Leading and Supervising the Team” Programme and is also a stand alone workshop to develop Team Leadership skills.

Course Content
The workshop will include:
• Taking responsibility for the standards: a key part of the team leader’s role, managing poor performance as well as motivating good performance.
• Managing behaviour – setting out the expectations of the organisation and the team. Clear indicating what is acceptable and what cannot be accepted. Using the rules of the organisation to manage predictable and safe behaviour within the team and learning about your ‘colour profile’
• Dealing with the more demanding team members – initially informally but also formally when necessary to ensure that working in the team is a safe and enjoyable environment to work in.
• Managing the conflict between team members – there are times when even the most cohesive teams fallout, and when the different groups within the team conflict with each other. Team Leaders need to ensure that this quite natural conflict is managed and that it does not act as a distraction that divides the team.
• Creating an environment of trust – working together to resolve issues can enhance the team, creating a stronger bond and clarity of direction. These sessions will help Team Leaders build the skills and confidence to manage difficult people and situations.

The post Managing People in the Team – Hereford Funded by UKSPF appeared first on Herefordshire & Worcestershire Chamber of Commerce.

Who is this course for?
Business owners, marketing & PR managers (or staff) and anyone who may have an active interest in the marketing and PR of the company. An introductory course that assumes little or no previous knowledge in digital marketing and PR.

Course Overview
This half-day course will be presented as an interactive workshop, encouraging questions, live examples and feedback as you progress through the material. The course starts at 9.00am and finishes at around 12.30pm, with a coffee break at around 11.00am.

It will be broken down into the following sections, to guide you through the process of a digital marketing and PR campaign, from start to finish:

• An overview to SEO
• Competitive analysis
• Your target audience
• Content structure and themes
• Article c

The post Search Engine Optimisation appeared first on Herefordshire & Worcestershire Chamber of Commerce.

The Business Benefit
• Being able to coordinate and run email marketing campaigns in-house
• Using the most appropriate email marketing platform to minimise overheads whilst maximising returns
• Better utilise customer and prospect information for communications and sales channels
• Coordinating your email marketing with your new business development plans to improve lead generation
Course Overview
This half-day course will be presented as an interactive workshop, encouraging questions, live examples and feedback as you progress through the material. The course starts at 9am and finishes at around 12.30pm, with a coffee break at around 11am.

It will be broken down into the following sections, to guide you through the process of a digital marketing and PR campaign, from start to finish:
• Introduction and overview
• Understanding your audience and their data
• How to grow an email marketing audience
• Audience segmentation and lists
• How to improve open rates and engage in the inbox
• Designing an eshot that converts
• Reporting and evolution
• Marketing automation and integrations
Course Content
By the end of this course, you will be able to:
• Understand the key features and capabilities of MailChimp
• Gather customer and prospect lists ethically and practically
• Segment database information to send personalised eshots
• Measure and understand the effectiveness of your email campaigns and look for continuous improvements
• Set up marketing automation to improve efficiency in email marketing

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